Shipped Orders

(For Local Pickup Please jump to the next section)

Shipping and Delivery

If you are unfamiliar with freight carriers or LTL (less-than-truckload) shipping methods we ask that you read these terms carefully as delivery of your order will be much different than a normal delivery from UPS or Amazon. If you need assistance or clarification on how shipping and delivery works please contact one of our sales professionals.

Shipping

For Orders with Fencing Products (e.g. Posts, Panels, Inserts, Gates):

Your order will ship direct to your home or business. Each order will be strapped to a wooden pallet for ease of transport. 

  • An estimated Lead time is given when you place your order and select your shipping method. Thsi will also be on your confirmation email. This is an estimate and not a guarantee. We do not guarantee shipment or arrival dates. 
  • The trucking company is responsible for delivering your order in good condition once it leaves our facility. If damage occurs during delivery, we will do our best to assist in processing a claim with the carrier but you are ultimately responsible.
  • Once your order is shipped you will receive a confirmation email as well as the tracking information of your order. The shipping company will contact you 1-2 business days prior to delivery to set up an appointment.
  • You are responsible for offloading the equipment from the delivery truck. The driver is only responsible to get the order to the back of the trailer and you are responsible to unload from there The pallets are made to be broken down so you can unload by hand or you can use your own forklift. The shipping company will not assist in offloading the materials. If unloading by hand, we recommend having a few people to help especially on larger orders. 
  • Inspect the shipments when they arrive and note any damage (even slight damage) on the paperwork given to you by the shipping company. Signing the document passes liability from the truking company to you so be sure that you note any damage to the materials or packaging. If there is damge do not reject the shipment but note the damage and contact us immediately. Digital pictures are taken of each shipment when they are loaded to ship.
  • If additional services such as re-delivery or storage fees are incurred at the request or cause of the customer, the customer must contract with the carrier and pay the carrier directly for those delivery services. 
  • The customer is responsible for any damage caused during unloading. Per DOT guidelines the shipper is not responsible for damage after the truck arrives at the customers property.

For Small Orders with Accessories Only (e.g. caps, hinges, post towers)

Accessories are delivered UPS, FedEx, or USPS at our discretion. Packages that contain large quantities of accessories may still be shipped LTL. Accessories normally ship within 1-2 business days from the time they are ordered and are delivered through common carriers to your doorstep. You are not required to unload these deliveries or sign paperwork when it arrives.

Shipping Expense Disclaimer: All orders are subject to confirmation. Additional shipping expenses, although rare, may apply due to weight, size, location, and/or other variables. Should your order require additional funds to cover the transportation of goods, you will be contacted for approval. 8ft Tall Fence will be given a custom shipping quote as it is considered oversized for freight companies.

Delivery:

It is the customer's responsibility to be available at time of delivery to check all quantities of packages and inspect for damaged or missing packages. Failure to be available could result in storage fees from the trucking company. We inform the shipper on residential deliveries and they will call you from the local terminal to arrange for delivery. We cannot guarantee any particular day or time of delivery. It is up to each trucking company. We ship proper quantities in good condition so shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. The carrier is responsible for the delivery. You or your representative must be present at time of delivery. Make sure that anyone assisting you is familiar with this policy. When they sign for you, they assume the responsibility that these procedures have been followed.

Refused Shipments at time of delivery

Shipped orders that are refused at time of delivery where a shipping expense has been incurred by us will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 480-813-5655. In cases of damaged product please reach out to us before refusing a shipment. If only a part of the order is damaged then please note the damage on the BOL (paperwork the carrier will ask you to sign) and reach out to us with the information of the damage. Refused deliveries will incur a 35% re-stocking fee.

Damaged or Missing Parts

Although shipping damage is very rare it could still happen. Here are a few easy steps to insure that you are receiving your materials in good condition:

  1. Inspect the product packages before they are removed from the truck. Look for tearing or puncturing of the packages. Look for any denting or crushing of packaging.
  2. Make sure of the number of packages or pallets is consistent with your bill of lading & packaging list.
  3. Remove materials from vehicle. You have now taken responsibility of your materials.
  4. Note on the motor freight carrier's paperwork any damages observed. If package has signs of rips, tears, or breakage to the wrapping, packages, or pallets customer must write on bill of lading "Subject to Inspection" when signing for material. Record notes on the driver's copy and your copy. Have driver and recipient sign each copy.
  5. Unpack all materials and review with packaging list.
  6. Email or call Homestead Fence immediately with any concerns about your order or damage report so we can assist with getting replacement parts or any claims that need to be filed. 

Damaged or missing parts discovered after delivery must be reported directly to the delivery carrier immediately. The carrier will want to inspect packages, goods, and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:

*Original bill of lading

*Copy of paid freight bill

* Repair or replacement invoice * Inspection report * Packing list

Return Policy:

We do not accept return on fencing parts and all Vinyl Fence Sales are Final. We will accept returns on accessories as long as they are in their original condition and unopened. Accessories is defined only as caps, gate hardware, gate inserts, post towers, and unopened glue. Fence panels, posts, gates, real estate signs, and mailboxes are not returnable.

For damaged or incorrect quantities or returns that are due to an error on our part please reach out to us.

To request a return on accesories:

  1. Call 480-813-5655 or email sales@homesteadfenceaz.com and give a desciption of the products you wish to return as well as the order number
  2. Once authorization is received return the items by dropping them off at the Mesa location or shipping them to: Homestead Fence Co. Attn: Returns 4610 E Ingram St Mesa, AZ 85205
  3. Once we receive and inspect the items a credit will be issued. Please note that once a credit is issued by us it may take several days for your bank to process the return request. Call us if you have any questions.